PLEASE INSPECT YOUR MERCHANDISE UPON ARRIVAL!
WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO ORIGINAL METHOD OF PAYMENT.
How will I receive my Store Credit?
Online Purchase Returns: You will be emailed a gift card credit within 3 business days of the delivery of your return. (We must have your email address to issue the emailed gift card)
In-Store Purchase Returns: You will be emailed a gift card credit same day of the return. (We must have your email address to issue the emailed gift card)
Items must be unworn, unwashed, and free from deodorant, perfume and all original tags must be attached.
If you receive a damaged item:
You will need to email us within 3 days from the date you receive your item(s). Please send an email and pic of damage to Jodi@lillyandroseboutique.com we will not accept any damaged claims after 3 days from the date you receive it. We do not guarantee items shrinking, etc. no exceptions will be made. Damaged items will need to be returned within the 10-day period or they will be rejected once they are received.
You will need to return at your own expense. The merchandise MUST be returned within the 10-day policy. We will not issue an online store credit after the specified time--Do not attempt to return the items after the specified time or you will be responsible for the cost to ship it back to you. We highly recommend you use delivery confirmation when sending back your order.
No Exchanges or Store Credit on "Sale" items. All "Sale" items are Final Sales!
Lilly and Rose Boutique
211 N Cedar Avenue
Owatonna, MN 55060
**Once we receive the return, we will issue a store credit that will be sent to your email address. You will apply that code at checkout, and it will deduct your store credit from your total. We process returns the same day we receive them.
We strive to offer quick shipping! Most orders are shipped out in 1 to 2 business days. Once shipped, you will receive tracking info and should arrive within 3-7 business days. Occasionally with large orders, shipping may be slightly delayed.
Please feel free to contact us with any further shipping questions. 218.282.0666
** We do not offer combined shipping.